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Government of Jammu & Kashmir
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Citizen support

Help, eligibility and complaints

Check whether your family is covered, find answers to common questions, call the right helpline, or contact the Pulwama scheme office for help with a card or hospital complaint.

Eligibility

Three official ways to check whether you are covered

Eligibility is determined by the National Health Authority from the beneficiary database. Use any of the channels below for a verified answer, and do not share your Aadhaar or card details with unofficial websites or agents.

  • On the NHA beneficiary portal

    Search by mobile number, Aadhaar, ration card or Family ID, and download your card once verified.

    Open beneficiary portal
  • By telephone

    Call the district helpline on 104, or the National Health Authority helpline on 14555, for assistance in checking your record.

    Call 104
  • At an Arogya Mitra desk

    Visit District Hospital Pulwama, SDH Tral or your nearest empanelled hospital with your ration card and Aadhaar.

    See hospital list

This portal does not decide eligibility and does not store the details you enter on the National Health Authority portal. For help with a rejected or missing record, contact the district scheme office on 104 or write to the District Program Coordinator listed under Contact.

Help

Frequently asked questions

The questions most often put to the district scheme office. If your question is not answered here, the helpline is staffed round the clock.

  • Ayushman Bharat PM-JAY is the world's largest health assurance scheme. It provides cover of ₹5 lakh per family per year for secondary and tertiary care hospitalisation at empanelled hospitals.

  • Check on the National Health Authority beneficiary portal at beneficiary.nha.gov.in, call the helpline on 14555 or 104, or visit an Arogya Mitra desk with your ration card and Aadhaar.

  • Carry your Aadhaar card, ration card or Family ID, and any government-issued photo identity document. The operator verifies your details against the beneficiary database.

  • No. The Golden Card is issued free of cost, and treatment at empanelled hospitals for covered procedures is cashless. If anyone demands payment, lodge a grievance through CGRMS or call 104.

  • Yes. The card is portable across India. You can receive treatment at any empanelled hospital in any State or Union Territory.

  • The Golden Card is issued under PM-JAY to families listed in the SECC 2011 database. The SEHAT card extends the same ₹5 lakh cover to all residents of Jammu & Kashmir under the AB PM-JAY SEHAT scheme.

  • Contact the Arogya Mitra desk at the hospital first. If the matter is not resolved, call 104 or the district scheme office, or lodge a formal complaint on the CGRMS grievance portal.

Contact

The district scheme office is here to help

For assistance with card generation, eligibility records, hospital admission or a complaint against a hospital, contact the officers below or call the helpline.

DPC SHA AB-PMJAY Pulwama

Dr. Fahad Ishaq

District Program Coordinator

DISM SHA AB-PMJAY Pulwama

Mr. Waseem Raja

District Implementation Support Manager

Helplines, 24 × 7

104

1800-180-1104 · toll-free

14555 · National Health Authority

CMO Office, Pulwama

District Hospital Complex, Pulwama
Pulwama District, Jammu & Kashmir - 192301
Monday to Saturday, 10:00 – 17:00abnhpmjk@gmail.com

District Hospital Pulwama is empanelled under PM-JAY, and cashless treatment is available to Golden Card and SEHAT card holders. State Health Agency, J&K: 01942950923 · 01912478585.