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Privacy Policy

Last updated: December 2024

Introduction

Welcome to Ayushman Bharat PM-JAY Pulwama Portal. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, Aadhaar number (for eligibility verification), address, and family details when you use our eligibility checker or registration services.
  • Health Information: Information related to your health conditions and treatment requirements when using our hospital search or chatbot services.
  • Usage Data: Information about how you use our website, including pages visited, time spent, and interactions with our features.
  • Device Information: Browser type, operating system, IP address, and device identifiers for analytics and security purposes.

How We Use Your Information

We use the information we collect to:

  • Verify your eligibility for Ayushman Bharat PM-JAY scheme
  • Provide information about empaneled hospitals and treatment packages
  • Respond to your queries through our AI chatbot and support channels
  • Improve our website and services based on usage patterns
  • Send important updates about the PM-JAY scheme (with your consent)
  • Ensure the security and proper functioning of our website

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Third-Party Services

Our website may use third-party services including:

  • Google Analytics: To analyze website traffic and usage patterns
  • Google AdSense: To display relevant advertisements
  • Firebase: For data storage and authentication

These services may collect information about your online activities. We encourage you to review the privacy policies of these third-party services.

Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings. Disabling cookies may affect some features of our website.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt-out of marketing communications
  • Withdraw consent for data processing

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Chief Medical Officer, Pulwama

District Hospital Complex, Pulwama - 192301

Jammu & Kashmir, India

Helpline: 14555 | 1800-111-565

This Privacy Policy may be updated from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated revision date.

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